Hello ,
I am reading your email in disbelief .
An international institute sending an email like this is appalling and extremely unprofessional .
You should take care of your customers as you call yourself a member of a wellness centre - not putting them down .
I have asked you on a number of occasions to speak to your superior and you rudely refused .
I am making the same request again in writing now .
I cancelled my appointment this morning for a very valid reason - my driver's mother passed away !
I look forward to speaking to your superior tomorrow .
My number is 0806212851.
Regards ,
Francesca Steffen