I communicate confidently in a clear, concise and articulate manner – verbally and in written form.
I actively listen and confirm my understanding by asking appropriate questions.
I communicate with empathy.
I adapt my communication style to meet the needs of the situation and audience.
I minimise the impact of my potential blindspots by deliberately engaging with people different to me.
I build rapport quickly with others and engage personally with my colleagues and clients.
I keep others well informed about progress and outcomes.