We can act on it. Whether you respond defensively or actively look for it, there’s little difference until you actually start to act on the feedback that you receive. I can remember a few years ago, receiving some frank feedback from the people who worked for me. After the initial jolt, I told them what I intended to change and went about amending my management style to better accommodate their needs. Acting on the feedback not only improved my relationships with my people, but increased their respect for me that I was able to respond to their concerns.