We received an email (after we constantly followed up asking where our products were) saying that our items would be sent on the 13th. Did you never send them? if you did not, then this is very bad business practice - we really can't work this way.
We added a huge amount of stock of the mugs as we thought that these could sell for xmas, but now its too late.
Please just send the order. I'm sure you can help us out with the delivery fee given that its SO late.