department. The information is gathered through questionnaires given to the employees of the housekeeping department and the management of four 5 star Indian brand hotels in Mumbai. The information was changed over to numerical structure using SPSS.
It is seen that the managers do not appreciate employees who are frequently absent, who violate company rules and policies, who do not perform well or do not meet the standards expected, and also those who refuse to follow the instructions given by their seniors, or the management. These possibly are the major reasons why the employees could be terminated from the department, adding to raise the number of involuntary turnovers. There also are reasons like lacking enough knowledge and skills, lacking motivation, replacement by lower paid employees, and layoffs. There is a need to create a work environment that encourages employees to give quality response to customer needs. Satisfied employees generate customer satisfaction by excellence in performance that leads to organizational success thus resulting in improved financial success. There are many motives an employee may consider before leaving the department. But every motive has a different priority for different people. These priorities depend on the personal life, societal life and professional life of the employees.