Hi suchmool,
The seller has responded to you and offered another solution to solve this issue.
Seller's message:
"Dear buyer, Sorry to hear that you still haven't got your package. We have sent your item on Jan. 13th without a tracking number. It usually needs 14-26 working days to arrive, but sometimes delay may be occurred in transit due to the unexpected factors. Hope you can understand. Could you please make a confirmation about the address? Suchart Moolswat Tak Provincial Livestock Office Muangtak Tak 63000 Thailand Is it the right address? Could you please check the parcel with your name at the local post office? Waiting for your reply, we will try our best to solve for you. Best regards"
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this request in the Resolution Center.