Leading banks will make simplification a priority. They will strategically redesign their business model, end-to-end. They will develop multi-year change programmes. And they will ensure that they have the organisational capabilities necessary to achieve the change.
Banks that get this right will achieve dramatic results. In our experience, by taking such an end-to-end perspective, we have seen clients realise 50% performance enhancements on key customer metrics, together with 25%+ cost reductions and reduced levels of operational risk.