Attached are the comments from MM for your review, and action to rectify issues. Many issues are recurring. Your action to minimize reoccurrence will greatly enhance guests experience and improve our MM score. We hope we could count on your commitment. Please revert with action plan by EOB 21 Nov.
On a positive note, I would like to congratulate the team at Club Lounge and the security guard who continuously generated positive comments. There were also positive comment on B/F service and the food at The Restaurant. Well done!