Recommendations from the supplier about the possible
adaptability to their product were considered to be the
most informed; even though the hospital systems manager
eventually carried out many modifications. There has been
a lack of understanding about the complexities surrounding
development both by purchaser and supplier. The cost and
times for the project were completely arbitrary, laid down by
managers outside of the implementation. Whilst suppliers
are having to put a great deal of work into getting these new
technologies into NHS sites, in the long run the supplier will
benefit most from the development that is carried out at the
NHS’s expense. Healthcare professionals are performing
tasks outside of their experience, purely out of necessity to
get the project implemented. They were unable to perform
to the best of their abilities or understand the complex
minefield they were embarking upon.