SCG Logistics has contracted out transportation fleet to more than 100 carriers. More than 10,000 trucks (10% of total number of trucks in Thailand) with drivers are delivering 2 millions shipments per month. Driver occupation in Thailand is considered labor-intensive job. Professional development is passed on from generation to generation or learning by doing. Despite the fact that delivery service is perceived both SCG logistics image and part of product quality.
From the SCG Logistics’ point of view, the accident rate was 106 times in Year 2005, which 83% of total accident cases came from truck drivers. Moreover, more than 80% of claim & complain from customers in year 2005 also came from truck drivers. Therefore, it is obvious that driver development is needed to implement in order to improve company’s service and customer satisfaction. (See Diagram 2)