Obviously with any problem that is then solved, we aim to try and reduce the risk of that problem then reoccurring. In order to prevent this we would need to make sure the initial system that is put in place is of the highest quality. Total Quality Management explains the constant drive to deliver customer value with continuous improvements. This principle has evolved from the early stages of quality development of which began with inspection. This developed into quality control. This became a little more thorough, for example there where processes such as self-inspection, basic statistics and quality planning, product testing and work control. Then quality assurance was introduced. This had a more advanced quality planning than quality control, quality system development and showed use of quality costs and effects analysis. Products and services will have the ability to satisfy the highest of needs and expectations of the consumer. As there is now policy deployment, employee, supplier & customers are involved, process management, performance measurement and teamwork. Teamwork within the warehouse would also see that all goods are carefully handled through picking and prepared accordingly for delivery to see there arrive on time.