Do you have our conference pack which gives full details of all the conference facilities?
No, in fact.
We'll send you one, if you let me have an address.
Sure and then I'll get back to you with all these details. My address is ....
Good morning, My name's Mr Thompson, I phoned you a few days ago for information about your conference facilities, and you kindly sent me your conference pack.
Yes, hello, Mr Thompson.
Can I just clarify a points?
Certainly, sir.
I believe you have large range of audio-visual equipment.
Yes, indeed, we can supply all the latest audio- visual equipment.
Actually, we will need some large screens for computer projection, and of course loudspeakers.
Yes, sir, again that's no problem. lf it's not actually in the hotel we can certainly arrange to get it.
Good-something else, Can you do a nice floral decoration, nothing too elaborate, just something simple to add bit of colour?
Yes, if you'd like to specify what you'd like we have several different arrangements we can offer.
Well, look, perhaps the best thing is that l e-mail all this to you and we can take it from there.
Do you have our e-mail address?
Yes, I do, thank you.
Good, we look forward to hearing from you.