Dear Dee
Hope you had a lovely Christmas and that you have a very Happy New Year.
With reference to the products and custom clearance issue you are encountering. Can I double check your query? All of the QMS products are produced and distributed from Germany, they are definitely licensed in Germany as well as the UK.
Do you need the paperwork changed from our side for this consignment or for the future ones?
If you could let me know how we can best resolve it we will do our utmost to avoid any future issues.