DEAR Terry Neary,
Memorial...
On the 28th October you checked out of the hotel. You come the front desk and ask me about bill. We tell you about room charge. We tell " we get the your money before checked in " but you confirm pay to me. We talked for almost 1 hours and the cost is calculated by you. You asked me " Very Simple. you understand ?". I tell you if you pay " No refund " you ok ?. You tell this very simple, ok. .
I give you a refund, but you must be responsible for the costs.