Hi Khun Ying
I have confirmed with Finance that Jiffy only pay 214bht per month (there are no other fees that they pay) and that they have been paying this fee for more than 5 years. They are also not charged for terminal or paper roll and we don't recoup any costs for finance or the call center. The margin we pay them on our product is also very very high compared to other merchants. Did you mention all this to them?
I think the issue is how we describe this fee to the merchants meaning that if we just isolate it to GPRS fee then sure they will complain if they know that AiS only charge 107bht. However we need to remind them that they need to look at the overall fees and commission not just the 214baht. If we reduce the GPRS fee are they happy to start paying for paper roll and terminal each month.
When was the last time we amended the commission rate we pay them and was it up or down?
We cannot reduce the fee to 107bht. Maybe we can reduce it to 200bht or something less but Lars will need to agree that. Please come back with the information on commission and then we can put a proposal to Lars.
Best regards Peter