any world-class contact center system needs customization. we believe it has something different in every contact center even in the same business. the requirements on system facility component are base on the particular culture, nature, and characteristic of the organization. with our practical experiences throughout a decade in contact center business, we realize that it is our responsibility to develop a ready-to-use add-on application that is intelligent and fulfills customer's requirments on system functionality with less or zero additional charge and none of extended timeline. this distinguishes Terrabit from other ASPECT local partners and those CRM software developers in the market.