Defining a framework for knowledge sharing in a dynamic sales oriented organisation
By Joern Hussock
ABSTRACT
The analysts of Datamonitor describe the knowledge management and collaboration as
2009 trends to watch. Why is collaboration and KM so important? It can be managed
for unstructured business processes through sharing knowledge, best practices and
experience on the business process context, soliciting feedback on problem resolution,
seeking support from colleagues or communicating with other partner and customer
communities.
The challenge for organisations, especially for sales oriented teams is finding a way of
structured managing and supporting the combination of the benefits based on the
exchange of information in already existing unstructured activities in collaborative
environments.
This research aims to show how an approach of bringing knowledge sharing to a sales
oriented team in a dynamic organisation can be realised with familiarising the reader
with an understanding of the concepts of knowledge management and existing ideas
and concepts.
The organisation in this context will be represented by a team that is part of the overall
organisation. The author will show how a framework of methods can be established as
the beginning of implementing a solution for knowledge sharing into the team. The
intention of this work is to use existing approaches of knowledge management to
analyse the team at the beginning and demonstrate how – based on the findings and the
results of the analysis – the implementation of a framework for knowledge sharing
with the goal to eliminate or reduce the identified issues within the team and to elicit
participation to improve the quality of work.
This work is used to define a method of how to introduce starting points of knowledge
management into a team with using best practices and gathered information out of this
project.