Refund location: only where a rail pass was issued or exchanged・ Refund price: the sale price minus a handling fee (10% of the price: Minimum 220 yen per one rail pass)No refund will be given if a magnetic ticket is removed from a rail pass bookNo refund will be given after a rail pass starts to be used or expiredNo refund will be given due to non-availability of service, delays, or similar issues