4. For Outboud call, and Inbound call, call center representatives should record customers complaints & Dissatisfaction
5. Call Center Representative must focus on Inboud
6. Currently, Call Center representative check the bank wire transfer payment via LINE. They should not check payment --> Finance team should check in real time
and give notice to warehouse once a day ( EX ) 4:00PM
7. Uniform for Representative - Check each representative body size and give information to Marketing Manager ( S.I. LEE )
- Marketing manager give order and get it done either in Korea or in Local within April. 30th
8. Call Center renovation
- We are going to renovate call center. Co-operate with marketing manager regarding Lay out.
- 1st floor : Show room , 2nd ~ 3rd floor : call center , 4th floor : meeting room + Praying room
- Renovate the current praying room better
- For renovation, Check Call line : Currently all the same bell ring tones for all the call numbers. Come up with the idea for solving this matter