satisfaction survey
this is very minor taking into consideration the whole experience we had with xxx hotel but the associates who checked us in procedures. the procedure should have been straight forward as i hold a confirmed reservation. he should have been sensitive as well to facilitate a quick check in as we arrived at midnight from a 10 hour flight. it was my impression that he was struggling to find a connecting room as my sister already checked in earlier that day.however, the key here is to communicate this difficulty to the guests and allow them to be involved in the problem resolution. the associate was whispering to his supervisor on duty and leaving me in limbo on what's going on... other than this isolated incident