In general, the most successful way to measure knowledge sharing
is to trace the flow of knowledge among employees. The number of ideas
generated in the online system and frequency of access are easy to measure.
Similarly, customer satisfaction levels can be measured through surveys and
feedback mechanisms. Although these measurements are simplification
of what in reality is happening, they are, nevertheless, valuable proxies
that contribute to providing a better understanding of knowledge flows, in
particular, and knowledge management, in general.