Developing expertise
Office members sought to develop their expertise
by examining mechanisms of inscription
(e.g., standards, measures, guidelines) in other
jurisdictions that were also experimenting with
performance measurement. These were assessed
as to whether the Office could rely on them to create
its own performance standards. The Office’s
assessments were influenced by the perceived
impact of performance inscriptions on citizens,
and constructed the public as active participants
in improving performance measures: