Today's knowledge-intensive environment is intensively gearing up universities to provide adequate
resource space and current in references to support learning and research works. At UTHM, there are 180
thousand books collections, 300 names of journals, 20,000 units of audio visual materials, over 6
thousand copies of thesis, and 50 types of magazines collections (source: UTHM Library). Online
resources are also available to support learning and research works. The online collections include 4 types
of e-books services, and total of 26 on-line services databases. Interlibrary loan services are provided free
to users besides the availability of document delivery services. The work of this research found that there
is significant relation between the magnitude of value of the library facilities, resources and service with
library user’s satisfaction. From Table 3, it is observed that the satisfaction level of user at UTHM library
is high. In this concern, a short discussion was held with the Librarian of UTHM and it provides evident
of comment by the librarian that the UTHM library is up to-date in maintenance of its services to the
Today's knowledge-intensive environment is intensively gearing up universities to provide adequate
resource space and current in references to support learning and research works. At UTHM, there are 180
thousand books collections, 300 names of journals, 20,000 units of audio visual materials, over 6
thousand copies of thesis, and 50 types of magazines collections (source: UTHM Library). Online
resources are also available to support learning and research works. The online collections include 4 types
of e-books services, and total of 26 on-line services databases. Interlibrary loan services are provided free
to users besides the availability of document delivery services. The work of this research found that there
is significant relation between the magnitude of value of the library facilities, resources and service with
library user’s satisfaction. From Table 3, it is observed that the satisfaction level of user at UTHM library
is high. In this concern, a short discussion was held with the Librarian of UTHM and it provides evident
of comment by the librarian that the UTHM library is up to-date in maintenance of its services to the
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