2.2 Configuration
This phase intends to prepare the analytical environment for receiving structural event data from the operational
systems that will feed the DSS for later analysis. Therefore, this phase is critical for the global success of the
performance analysis, and equally important in the successful implementation of the DSS. In this stage we aim to
identify software boundaries and inter-departmental processes within business nodes. Likewise, the selection of
eventdata format, and the determination of instance correlations are also undertaken. Finally, we implement
software listeners along with a selection metrics and their threshold values. The internal steps of this phase are
outlined below