New knowledge, whether developed internally or acquired from outside the firm, needs to be
utilised. The outcome might be new products, higher productivity, or more innovative
activities (Edvardsson, 2009). Thus, this process is more or less the central aspect of all KM
activities. So far research in this area seems to be neglected, however, which can be ranked
as unsatisfactory, considering the aspect’s specific relevance. Consequently, more intensive
research in this area is needed. How is new knowledge utilised in SMEs? Are there any
differences in terms of country of origin? What hampers/fosters the utilisation of (new)
knowledge?