First of all, I do apologized to inform that the reservation number BB1610175753145 check in on 24-26 Oct,2016 under the policy is "Prepayment equivalent to the total amount of the reservation will be charged upon booking. This is non-refundable and connot modify or cancellation"
Therefore, t
his reservation cannot refundable. Are you aware of the hotel policy ?
I hope to hear from you again.