‘I would rate top management support extremely critical because if top management is not with your vision …
then [your] cause can be lost. In lots of cases, moral support and financial support comes from the top
management. Top management gives the strategic directions, therefore when the project is not on right path,
only top management can guide you. Therefore, I think top management is the key factor to carry out project
and to implement it’.
Key Informant 3, the Net-Developer also considers Top Management support as a factor that is critical to the success of
the ERP implementation:
‘top management is quite critical to any project. Basically, the support of the top management can make the
project successful. In my view, among these five factors, top management is the most important’.