We aim at examining two key aspects with electronic booking,
namely how the standards inscribed in the booking system
shape medical work. We also consider how these standards
bring to the surface a social dilemma (between collective and individual interests) in the matter of how the involved
actors reflect on the consequences of the system. Both these
two issues must be handled in order to actualise the purpose
of electronic booking.
One type of standards in the booking system is the standardised
services offered by the hospital. These services are
supposed to be clear-cut with clear responsibilities for both the
hospital-physicians and the general practitioners. The other
type of standards is those that prescribe a certainway of doing
medicalwork in relation to the medical services offered. Those
standards may be denoted as procedural standards delineat a number of steps to be taken when specified conditio
aremet’ [1]. Procedural standards in the booking system
are related to an array of medical conditions