Refund Policy
1. Students requesting a refund are required to do so in writing (see contact details below).
2. Refunds will be made via the Kaplan International English representative to whom the fees were originally paid, or to the student’s bank account in the same country and currency in which the fees were originally paid.
3. All refund requests will be responded to in writing, and approved refunds will be paid within 14 days of written notification. Students may appeal refund decisions by writing to the Principal at the address below within 14 days of notification.
4. In accordance with sections 27-31 of ESOS Act 2000, providing the student has not withdrawn before the default day, Kaplan International English will pay a refund of all unused tuition fees to the student within 14 days if the course being offered does not commence on the agreed starting day; or if the course stops being provided at any time after it starts and before it is completed; or if the course is not provided in full to the student because a sanction has been imposed on Kaplan International English .
5. In the event that a course stops being provided after it starts and before it is completed, Kaplan International English will endeavour to arrange to provide the student with another course as an alternative at no cost to the student. Should this alternative course be acceptable to the student, no refund of fees for the original enrolment will be made, nor will any additional fees be charged to the student for the alternative course.