Dear Ms. Nutcharin,
Thank you for your email concerning you order # TP234.
We are sorry to hear that you received the work was unsatisfactory.
We have discovered that this was caused by a shipment arrived problem.
We will send you the correct items immediately free of delivery charge.
Please accept our apologies for the inconvenience.
We look forward to doing business with you again in the future.
Sincerely,
Prapaporn Burana