Results of the standardized parameter estimates of the proposed
model were depicted in Figure 3 respectively. The results showed that
RMSEA = 0.074, IFI = 0.965, CFI = 0.964, GFI = 0.954 and AGFI = 0.917,
indicating a good fit between the data and the proposed model. The statistical
significance of the structural parameters was examined and it was found
that all the hypotheses were supported except for the relationships between
customer expectations and satisfaction as