Finance Division
This division, headed by a Chief Accountant or Finance Controller, is responsible for various accounting and record keeping functions, income collection and purchasing control.
• Association between Housekeeping and Finance division: Before the Executive
Housekeeper can place any orders or buy new equipment or anything needed, he/she will have to get authorisation from the accounting department. This department will also inform the housekeeping department if they are using too much of a certain material e.g. toilet cleaner, which run up additional expenses.
Food and Beverage Division
This division is responsible for all food and beverage products provided in the hotel. • Association between Housekeeping and personnel marketing and sale division:
Housekeeping will have to liaise effectively with this division with regards to room service, collecting dirty service trays, replenish guest supplies such as coffee in guest rooms, stocking of mini bars, updating room service menus, etc.
Rooms Division
This division is responsible for the front desk and all of its check-in and check-out activities. It is also responsible for reservations, telephone systems and porter/concierge duties. Housekeeping usually falls into this division. Housekeeping provides cleaning services for all public areas of the hotel, and some back of house areas.
Other key areas within Rooms Division include:
• Telephones/Switchboard/PBX
• BusinessCentre
• Reception
• Concierge/Porter/ Bell Desk
All the above departments have a department head or supervisor who reports to the Rooms Division Manager.