How does the consumer process competitive brand information and make a final value judgment?
No single process is used by all consumers, or by one consumer in all buying situations. There are
several processes, and the most current models see the consumer forming judgments largely on a
conscious and rational basis.
Some basic concepts will help us understand consumer evaluation processes: First, the consumer is trying to satisfy a need. Second, the consumer is looking for certain benefits from the
product solution. Third, the consumer sees each product as a bundle of attributes with varying
abilities to deliver the benefits. The attributes of interest to buyers vary by product