It is vital that we create a relationship of trust with our guests, where they feel confident that they will experience a spotlessly clean hotel every time they stay with us. So, how do we achieve this?
The answer is simple – with your help, and the help of one of the most important teams in IHG hotels, your skilled Room Attendants. The hard work and dedication of you and your team directly impacts not only the first impression our guests have with our hotels, but also shapes their overall satisfaction.
By promoting a 'Culture of Clean' across all IHG hotels, together we can drive a consistently clean environment and better guest experience.