Content
So far, we have discussed the structure of ICT architecture that may stimulate and host the sharing of
knowledge. In addition, in our opinion attention should be paid to the content of information available
in the architecture. We think that a main condition for an elaborate and rich process of knowledge
sharing is the involvement of various types of contents of organizational information. In the literature
various rationales of categorizing these contents are employed. McPhee & Zaug (2000) discern
organizational messages that relate to selfstructuring, activity coordination, membership negotiation
and institutional positioning. According to Daniels, Spiker & Papa (1997) organizational information
may have a production function, a maintenance- or an innovation function. In other literature and in
our pilot study1
a taxonomy of information regarding primary task, organizational policy, personnel and
motivation is employed (Koeleman, 1997; Van Selm & Nelissen, 2001). Primary task information
includes information organizational members need in order to perform ‘what they are hired for’. Policy
information includes those messages that reflect the organization’s strategic plans and directives.