Based on recent audits and other dummy “property direct” calls made to several properties, I feel there is a need to organize a training session to improve your FO, RSVN staff aptitude to properly and professionally attend such calls.
This email is to ask you to be ready to send all the staff susceptible to respond to a direct RSVN call at your property. I will organize as many sessions as necessary to make sure everyone goes through the training.
Training session will last a full day with group size not exceeding 10 staff members.
First session will be scheduled on the week starting Monday the 20th of July.
Please do already prepare a list of the staff you wish to send. I will make sure to spread your group of staff across several sessions so it does not affect your daily operations.
I shall send you more details later.
Many thanks for your understanding.