We provide employees with multiple help channels, including the Zurich Ethics Line (ZEL), a Group-wide web submission and telephone hotline service, operated by an external vendor. ZEL provides a facility for employees to report concerns or seek help with business conduct issues (including anonymously where permitted by law).
Reported issues are analysed by a pre-determined triage committee which assigns investigatory responsibilities and oversees each case.
Cases in which an employee does not comply with our code of conduct or policies may constitute grounds for disciplinary action, up to and including termination of employment.