Customer (Thai Union Group) had instructed bank to partial settle import loan outstanding 5 items (for 2 of its subsidiaries) However, out of 5 items, our staff (at Ploenchit KBC) had settle 1 item to wrong subsidiaries on 5th Sep, KBC has instructed Trade Operation to execute the above 5 transactions as per request.
On next working day (8th Sept), customer informed us that their balance was incorrect. After investigation KBC staff then found out that they made a mistake customer’s instruction to settle TR of 450,000 THB for TUM instead of TUF. As a result, TUM has negative balance of 450,000 THB and TUF had positive balance of 450,000 THB accordingly.
On Sept 9th, Bank confirmed with customer to refund money back to TUM's current account and reset loan balance back.