From an academic point-of-view, this research provides a conceptual model and a research instrument that relates in- formation security and user satisfaction. The research model explains the relations between the measurement items and the constructs used in the research instrument. The variables selected to measure user satisfaction with information security practices were validated and a reliable research instrument is provided to literature.
The socio-organizational security studies are recent, particularly because of the technical nature of information security. Therefore, quantitative studies that evaluate the behavioral aspects of information security are important to enhance the understanding of this subject. Instruments that are consistent and repeatable are also an important contribution to academia, and it is expected that they will be used in future research.
From the managerial perspective, a known problem for information security decision making is the lack of measurement items that can help management. Quantitative research about user satisfaction with information security practices can help identify problems on information security practices and indicate changes necessary to increase their effectiveness. Applying this study to a specific organization can identify gaps and contribute to the formulation of security policies aligned with user and organizational security needs. Finally, the quality of investments in information security may also be evaluated through the data generated from such research.