Discuss about terms and conditions
1. That’s a bit more than I wanted to pay.
2. Have you got anything cheaper / bigger?
3. Can you offer me any discount?
4. Is there a discount for...students, senior citizen...?
For accepting a reservation Accepting a room reservation
1. What type of room would you like? 2. How long will you be staying for? 3. For how many nights?
4. What’s your name please?
5. Could I have your name/ credit card number / telephone number, please? 6. How would you like to pay?
7. We’ll need a credit card number and the expiry date, please.
8. We’re looking forward to seeing you on...