We appreciate the information you have provided. We understand your concern. However, in your previous plan of action, we need more effective or proactive solutions to resolve the issue for the future. Please, provide us with another plan of action.
Our review of your account found that some of your buyers have not received their orders.
To sell on Amazon.com, please reply to this message with a plan that explains how you will prevent non-receipt complaints in the future. Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again.
For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help.