In order to minimize the influence of no-shows and to enable seats to be used by passengers who otherwise would not be able to travel on their chosen flight, Hong Kong Express Airways and most major airlines may undertake overbooking on their services. By careful monitoring and control, we do our utmost to match the number of available seats to the number of passengers that we expect will show up on the flight. In addition, the occurrence of any force majeure events (e.g. act of god, war, adverse weather conditions, political or military acts, or any other events that are not controllable by Hong Kong Express Airways) may also lead to overbooking of flights and that the availability of seats cannot be guaranteed for such reasons. Whilst Hong Kong Express Airways makes every effort to provide seats for which confirmed reservations have been made, no absolute guarantee of seat availability is denoted by the expression reservations, bookings, status and the timings attached to them. Hong Kong Express Airways operates compensation schemes, in accordance with the applicable law and our compensation policy to passengers with confirmed reservations who are involuntarily denied carriage because of non-availability of seats.