Dear Bann Pantai Resort,
Thank you for working with Booking.com.
We’re reaching out to you about reservation 550863695 for Arne Osland. You had recently cancelled this reservation as a no-show in our shared Extranet system.
The guest has since been in touch with us and let us know that the reservation dates had been modified in advance. Because the guest checked in on November 8th and stayed for 1 night, the commission for the first night of this reservation will remain in effect. You will receive a separate invoice for the charge.
We ask you to kindly report all future modifications by logging in to the Extranet. Please verify all the information as our guests receive an immediate notification if their reservation has been cancelled or modified.
Don’t forget that you can find answers to many frequently asked questions about the Extranet in the FAQ section. We’re also available 24/7 to answer any additional questions you may have.
Thank you again for working with Booking.com. We look forward to our continued partnership and mutual success.
Kind regards,
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Martin Boye
Booking.com Customer Service Team