Your local Customs Office can provide you with your country’s specific guidelines. We’re here for you with the key details…
Canadian Shipments
When you place an order at VictoriasSecret.com, you authorize* our Customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes.
Duties are calculated as a percentage of the price quoted in our catalogue and differ for each item.
Based on the province to which we’re shipping your merchandise, Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise, as Canadian law requires. All duties and taxes collected are forwarded to the proper Canadian authorities.
International Shipments
All shipments outside the U.S. & Canada may be subject to import charges (Duties, Customs tariffs and VAT) which are set by the destination country. They are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise.
We'll handle your Duties and Taxes one of three ways, based on: Did our Checkout Page tell you that your order will process through eShop World?
IF YES: We'll collect your import charges when you place your order. Click here for more helpful information.
IF NO: Once we ship your order, you'll receive an email from eShopWorld, detailing your import charges due, along with a secure online payment link. Click here for more helpful information.
OR: Your carrier will collect your import charges upon delivery to you.
If Victoria’s Secret ships your package “Duties & Taxes Unpaid” (DDU), we will not be able to predict what your particular charges may be.
We use your package weight and product shipping restrictions to match your order with a carrier; we’re unable to request a specific carrier.
*Canadian Shipping Disclaimer: Victoria's Secret is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Victoria's Secret, I hereby authorize William L. Rutherford, an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Victoria's Secret and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Victoria's Secret. Further, I also authorize William L. Rutherford to forward any refund issued by the CBSA in my name, so that Victoria's Secret can be reimbursed.