The biggest advantage to retailers and brands will be an unbiased look at understanding the shopper’s trip through the store and establishing industry benchmarks and metrics that we can all use to understand shopper engagement,” says Michelle Adams, vice president of customer strategy and shopper insights for Pepsico and co-chair of
POPAI’s Research Committee. “Unlike so many other pieces of research that seek to establish an in-store decision rate, the POPAI Shopper Engagement Study approach will deliver us the reality without the biggest disconnect we find when it comes to people telling you what they did, versus observing what they really did.”