All of our stores, offices and warehouses*
regularly undergo audits in
which we check compliance with our
policies and routines. This includes
our discrimination and equality policy,
as well as our harassment policy.
For 2014, we identified a global com-
pliance level of 100%. Our goal is to
maintain this level while improving
our audit routines to detect any noncompliance.
As part of this, we are
currently working on building a
global register for complaints filed
according to our complaint procedure
(s.3.6)