TripAdvisor Content Integrity (Garrett) (TripAdvisor Support)
Sep 29, 1:25 PM
Dear Songsri:
Thank you for contacting TripAdvisor.
We are limited in terms of what information we can offer regarding review violations, due to the privacy agreement we engage in with TripAdvisor members, regardless of whether they are biased or not with their opinions. However, I can tell you that we believe that this activity is originating from within your property by members of staff.
Our suggestion at this point is for you to speak with your employees, ensuring that they understand our policies and inquiring about their activity on our site. If any pertinent information comes to light in those conversations, please contact me in reply to this email.