Analyzing The Odds
An odds analysis uses
data gathered through
real-time experience
tracking to determine
which touch points influence customer behavior most. Here's what a
typical analysis (based on a composite of several studies) for a home
electronics product
might look like. It reveals that in-store visits
have the most impact:
People who have come
across the product in a
store are 7.5 times as
likely to buy this brand
as people who have not.
RELATIVE LIKELIHOOD OF PURCHASE
VISIT TO STORE
VISIT TO WEBSITE
SEEING PRODUCT
IN FRIEND'S HOUSE
WORD OF MOUTH
TELEVISION AD
DIRECT MAILING