• Intros, welcome
• Expectations for the workshop outcomes
• Discuss what Bupa Leaders Are
• Share our thoughts
• Discuss what Breakthrough Thinking means
• What do we need to have the breakthrough performance
• Share our thoughts and experiences
• Learn what Bupa Thailand Strategic Projects for 2016 are
• What can we do to support that?
Lunch : 1 hour
• What does it mean by “Being One”?
• Why is “Being One Bupa” so important?
• Share some thoughts and experiences
• Using Tesco as a case study, what should we do to tackle with the loss of this large corporate account? (Brief to be given to Joe, Nong and Tiew on Tuesday and then we need the team brainstorming and discussion to be conducted before the Ops day and during the Ops day
• Each team (CS, Membership and Claims) to present the proposal from the Tesco scenario
• What Ops projects are likely to have for 2016?
• Take ownership and start contributing.
• Actions & next steps
• Closing