Thank you for your email. (This is automatic reply)
Please be informed, I am away from office on 20 -23 Jan 2015 with limited access to my email. So i will reply your email as soon as I can.
If there is any enquiry regarding bookings and customers please contact our customer service team on biz@agoda.com or via phone +6626259101
For Guarantee allotment, which cannot be closed out by yourself, please directly contact me via email or to avoid overbooked issue you can yield rate on those fully booked date or set minimum stay in rate control function as 10 days.